FAQ

Can I return my item?

RETURN OR EXCHANGE

To return or exchange an item, send us an email at contact@saltedthreadsco.com, and include a note with your name, order number, and the requested size of the replacement t-shirt(s) OR let us know that you are returning for refund. Once we receive the returned item(s) we will ship the replacement within 10 business days OR refund your card within the same time frame. Please use the address below for any returns or exchanges:

Salted Threads Co.
1324 Sandhill Ln.
Washington, UT 84043

FINAL SALE items are not eligible for return or exchange 

When will my item be shipped?

All orders are shipped within 7-10 business days via USPS First Class Mail or UPS. Please keep in mind that weekends and U.S. holidays are not considered business days.
You may experience an order processing delay of one or two business days during peak shipping periods, such as holidays or events. If a problem occurs that causes issues and delays for shipping your order, we will contact you by email.

How do I track my order:

All of your order information and real-time tracking is stored in your Salted Threads account on our website, so you can get easy access and check-in on your package any time.

Here’s the link to our account login page: 

If you do not have an account, no problem! You can create one using the same email you used when you placed your order and it will auto populate all of your order information for you.

What size should I order?

Each type of shirt will have a different fit. Some designs will be printed onto unisex tees, and others will be fitted. This information will be located in the description section for each item. You will also find a size chart located in the description section for each item. Please look at the measurements carefully to determine the best fit for you.

Do you ship internationally?

Yes we do. Please allow up to three to four weeks for your item to arrive. Customs may hold your package for an undetermined amount of time, and this is not in our control once it is out of the United States. You are responsible for any customs fees, so please make a note of this beforehand, and familiarize yourself with your country's policies on duty fees.

International Tracking: International packages DO NOT automatically have tracking outside of the United States. If your package is delayed, we will not be able to track it for you. If you would like your package to be sent with an international tracking number, please let our team know before you purchase so that we can adjust the shipping price for you. (Packages sent via this method incur a considerably higher cost).

How do I care for my product?

All of our products are machine washable on any cycle. However, to keep the ink looking sharp, it is recommended to wash on a cold cycle and air dry.

To best preserve the graphic on your garment, we recommend washing inside out with like-colors on the cold setting using a mild detergent. Hang or lay flat to dry. You may tumble-dry on a low setting, but please be aware that drying your garment will cause the graphic to fade gradually over time.  Avoid products that contain color-safe bleach, stain lifter, or Oxy Clean. These products contain chemicals that will lift color from your graphic tee, causing it to fade.

Do you offer discounts?

Heck yeah we do! Sign up for our newsletter and receive 10% off your first order. We also post all of our sales on Instagram.